Senior IT Service Desk Manager Milan / WFH to €70,000

Are you an experienced leader within IT Service Management?

You could be progressing your career, in an impactful management role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company.

As the Senior IT Service Desk Manager you will lead and evolve the IT Support function, owning the end-to-end employee technology experience and ensuring every colleague can work efficiently.

Managing a team of ten IT professionals, you will be responsible for delivering a high-performing, reliable support operation whilst driving continuous improvement. You will transform the service desk from a reactive support function into a proactive, scalable and data-driven capability that anticipates needs, reduces friction and enables people to do their best work every day.

Location / WFH:

You'll join colleagues in the Milan office twice a week with flexibility to work from home.

About you:

• You have strong management and leadership skills
• You have a strong, hands-on service desk management background with an indepth knowledge of service desk operations and best practices
• You're collaborative and able to influence others
• You have budgeting and procurement forecasting experience
• You're able to introduce productive KPIs and metrics
• You have fluent English language skills, Italian also highly desirable

What's in it for you:

As a Senior IT Service Desk Manager you will receive a competitive package:

• Up to €70,000 salary
• Ability to work 30 days from any EU country
• Diverse, inclusive team environment with a range of support networks (e.g. LGBTIQA+, Women's Networking group)

Apply now to find out more about this Senior IT Service Desk Manager opportunity.