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1st Line Support Engineer Mac

Job Title: 1st Line Support Engineer Mac
Contract Type: Permanent
Location: London, England
Salary: £20000 - £25000 per annum + bonus + benefits
REF: BB/13687/A/AT/210519_1558436368
Contact Name: Support Team
Contact Email:
Job Published: 4 months ago

Job Description

1st Line Support Engineer (Mac Helpdesk Jira). Would you like to be joining a rapidly expanding technology company that is working on a number of cool, high-profile projects within the video on demand space? You could be utilising your 1st Line Support Engineer skills within a relaxed and friendly working environment where you can enjoy perks such as flexible working (option to work remotely 1 day a week), a casual dress code, a yearly bonus and a social budget for your team.

As a 1st Line Support Engineer you'll be responsible for providing support to the company's clients and internal teams. You'll be responding to all client requests, ensuring that they are resolved in accordance with SLAs and will provide hardware and software support to the internal teams. Other day to day duties will include; answering calls, emails and tickets in a timely manner, logging all issues and bugs, investigating and prioritising issues and providing clear updates on the status of issues.

Based in London, you'll be joining a hugely successful company that is working with a number of well-known clients including ITV, Channel 4 and Formula 1.

*Previous experience within a helpdesk / 1st line support role
*Good knowledge of Mac OS
*Understanding of Jira ticketing systems
*Degree educated in Computer Science or similar
*Excellent communication and collaboration skills

As a 1st Line Support Engineer (Mac) you can expect to earn a competitive salary (up to £25k) plus bonus and benefits.

Apply today or call to have a confidential discussion about this 1st Line Support Engineer (Mac) role.