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Customer Success Manager SaaS

Posted 24 days ago

London, England, £50000 - £60000 per annum + benefits

Job Type: Permanent

Managed by: Technical Sales Team

Customer Success Manager (SaaS CRM Salesforce). Would you like to work for a successful and growing SaaS FinTech in a client facing role that will enable you to learn, specialise and develop your career?

Their capital market tools are used by Investment Banks and independent research providers to automate and analyse client service and research consumption, presenting a complete overview of the client relationship made available via the Cloud.

As a Customer Success Manager you'll build a deep understanding of products and customer needs, ensuring that business users are equipped with the knowledge they need before and after implementation / go-live and suggesting new products / features to support their business. You'll develop a specialism in an area of interest and help support and be supported by the rest of the team; work closely with Sales to help with product demos and ensure first class customer experiences.

Requirements:
*Strong sales / client management experience of a SaaS product
*Excellent communication and relationship building skills; strong client facing experience
*Self-driven, highly organised and responsive to customer needs
*Able to manage internal relationships to get the best for your client
*Ability to manage your own workload within a collaborative team environment
*Desirable: financial services experience, Salesforce or similar CRM

As a Customer Success Manager you will earn a competitive salary (to £60k) plus benefits.

Apply now or call to find out more about this Customer Success Manager opportunity.

REF: BB/13318/A/KS/250219_1551112032

Why choose us

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer

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"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer

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"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​

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