London, England, £55000 - £60000 per annum + benefits
Job Type: Permanent
Managed by: Support Team
Application Support Manager (2nd line Support SQL REST API). Would you like to take ownership and establish a high performing Application Support team for a pioneering digital challenger bank based in beautiful riverside offices?
As the Application Support Manager you will create and lead a 2nd line Application Support team within the existing Service Delivery function for a key Open Banking product with a focus on API services. You'll remain hands-on, collaborating with the team to ensure incidents and problem resolutions are prioritised effectively and delivered within the SLA; provide technical support to partners integrating with the services and act as a hierarchical escalation point. You will identify process improvements and implement them; liaise with the Change Control Board on what is going into production and participate in deployment of changes and testing the live environment.
With offices based in a beautiful riverside location, you will be joining a supportive and friendly company that offer a comprehensive benefits package including a car allowance, 26 days holiday with the ability to buy 5 further days each year, Maternity and Paternity benefits, life assurance and fresh fruit every day.
*Experience of leading an Application Support team
*Experience of supporting client bespoke applications and working to SLAs in a customer facing, commercial environment
*Ability to code with SQL
*Ability to test and debug REST APIs and read application logs
*Knowledge of security protocols, OAuth, OpenID Connect, JWT
*Excellent written and verbal communication skills; collaborative and able to form strong working relationships
As an Application Support Manager you will earn a competitive salary (to £60k) plus benefits.
Apply now or call to find out more about this Application Support Manager opportunity.