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Technical Support Engineer SMS

Posted 25 days ago

London, England, £50000 - £60000 per annum + bonus + benefits

Job Type: Permanent

Managed by: Support Team

Technical Support Engineer / SMS Specialist (SaaS HTTP SMPP GSM TCP/IP UDP). Do you have expertise with SMS messaging? You could be joining a technology driven, cloud based communications company, progressing your career and enjoying a range of perks from paid for training and career development through to games rooms, free breakfast / lunch and flexible working opportunities.

As a Technical Support Engineer / SMS Specialist you will be the point of escalation for SMS related issues and provide subject matter expertise to the wider support team. You'll dive deep into complex issues, liaise directly with clients; drive and manage customer related projects, initiatives and tasks for strategic accounts that use the while labelled SMS customer relationship platform. You'll take ownership of supporting the SMS platform and work with software engineers to ensure minimal issues can arise; provide feedback to Carrier and Routing teams to improve service options and pro-actively share knowledge with customers and colleagues alike.

Requirements:
*Expertise with messaging technologies: SMS, SMPP, GSM
*Strong technical support experience, ideally within the telecommunications or SaaS sectors
*Good knowledge of networking technologies (TCP/IP, UDP)
*Familiar with developers' tools and languages (e.g. Java, Node, Python, Ruby, PHP)
*Excellent written and verbal communication skills; collaborative and keen to share knowledge / mentor

As a Technical Support Engineer / SMS Specialist you will earn a competitive salary (to £60k) plus bonus and benefits.

Apply now or call to find out more about this Technical Support Engineer / SMS Specialist (SaaS HTTP SMPP GSM TCP/IP UDP) opportunity.

REF: BB/14286/A/KS/180919_1568818922

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