|Salary:||£30000 - £35000 per annum + benefits|
|Contact Name:||Client Server Regional Team|
|Job Published:||about 2 months ago|
This company has produced a dedicated suite of tools for the online publishing industry, focusing on software hosting and systems development. They support clients across the world to support in publishing or distributing digital content in significant volumes.
As a subject matter expert on the core platform you'll be a critical point of contact for clients, providing technical support and exploring new capabilities and trends in the publishing industry to better the service and experience for customers and identify any revenue generating opportunities.
This is a high-visibility role where not only will you act as an advocate for clients, managing the full relationship, you'll set client expectations and support internal teams. You'll work with your wider team to triage and resolve any client problems that arise (using JIRA), training client developers and working closely with Engineering teams to bridge technical gaps and communicate clear technical requirements.
This is a fantastic opportunity to make an impact in an industry-leading organisation, work with their impressive scholarly publishing client base and optimise cutting-edge product usage.
*Please note: this company is able to offer a fully remote interview and onboarding process during the current social distancing measures as well as full time work from home. In time you'll join Oxford/ Abingdon-based offices with the flexibility to work from home for 3 days a week going forward*
*You're a highly competent communicator who has strong experience building and maintaining client relationships and working with external providers/ partners
*You have meticulous attention to detail and are able to navigate competing demands of concurrent projects
*You're degree educated in a STEM discipline, Computer Science preferred
As an Account Manager you'll earn a highly competitive salary (to £35k) plus a comprehensive benefits package.
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