Wrocław, Poland, Negotiable
Job Type: Permanent
Managed by: Europe Team
Application Support Engineer Wroclaw to 13,000 zloty p/month
Application Support Engineer / Junior IT Support (SQL Oracle .Net) *Remote Interview WFH*. Scientific software house is seeking a naturally bright, enthusiastic Application Support Engineer to provide technical support to clients on a complex software product that aids in the discovery of solutions for the Life Sciences and pharmaceuticals industry.
As an Application Support Engineer you be responsible for investigating customer issues within agreed SLAs via remote access (e.g. VPN, WebEx etc.) to customer systems, gathering sufficient information to pass on to other engineers. You'll perform data fixes or configuration changes to resolve issues or work around problems and keep detailed records of change requests. Your role will also include onsite customer installations, upgrades and demos in a pre-sales capacity.
You will build up an in-depth knowledge of the core product becoming a subject matter expert and progressing your career; fantastic opportunity to be mentored by an exceptional team of individuals in a scientific, technology driven environment.
Driven by technology this company is able to offer a remote interview and onboarding process during the current social distancing measures.
*You have Application / Technical Support experience
*You have good SQL skills (understand joins, are able to query), ideally with Oracle PL/SQL experience
*You have excellent communication skills, able to build client relationships (Polish and English business level language skills)
*Computer Science degree or closely related technical or scientific discipline
As an Application Support Engineer you can expect to earn a highly competitive salary (to 13,000 zloty per month) plus benefits.