Wrocław, Poland, Negotiable
Job Type: Permanent
Managed by: Europe Team
Application Support Engineer Wroclaw to 11,000 Zloty p/a
Application Support Engineer / Junior IT Support (SQL Oracle .Net) *Remote Interview*. Scientific software house is seeking a naturally bright, enthusiastic Application Support Engineer to provide technical support to clients in the US on a complex software product that aids in the discovery of solutions for the Life Sciences and pharmaceuticals industry.
As an Application Support Engineer you be responsible for investigating customer issues within agreed SLAs via remote access (e.g. VPN, WebEx etc.) to customer systems, gathering sufficient information to pass on to other engineers. You'll perform data fixes or configuration changes to resolve issues or work around problems and keep detailed records of change requests. Your role will also include onsite customer installations, upgrades and demos in a pre-sales capacity.
You will build up an in-depth knowledge of the core product becoming a subject matter expert and progressing your career; fantastic opportunity to be mentored by an exceptional team of individuals in a scientific, technology driven environment.
Please note the working hours of this role are 1400 to 2300 (Polish time) to support US customers.
The company is able to offer a remote interview process during the current social distancing measures.
*Application Support experience
*Good SQL and Oracle skills, ability to script
*Excellent communication skills, able to build client relationships (Polish and English fluency)
*Computer Science degree or closely related technical or scientific discipline
*Desirable: familiarity with sample management operations/systems or other relevant life science/bio-pharmaceutical industry
As an Application Support Engineer you can expect to earn a highly competitive salary (to 11,000 Zloty) plus benefits.