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Application Support Engineer 2nd line

Job Title: Application Support Engineer 2nd line
Contract Type: Permanent
Location: London, England
Salary: £25000 - £30000 per annum + benefits
REF: BB/15965/B/KS/030221_1612355303
Contact Name: Support Team
Contact Email:
Job Published: 8 months ago

Job Description

Application Support Engineer (Windows / Linux Microsoft Office 365) *Remote Interview WFH*. Would you like to work on cutting edge security / encryption products and progress your career within a friendly and informal team environment?

You could be joining a successful and expanding Cyber Security software house that provide encryption and information security products to a range of finance, government, defence, law enforcement and pharmaceutical companies.

As an Application Support Engineer you will provide 2nd line support to clients and partners reporting technical issues via email, phone and web. You'll be responsible for accurately logging tickets; performing initial debugging and testing of issues and resolving those that do not require escalation. You'll be working with a modern tech stack, continually learning and progressing your career.

The company is able to offer a remote interview and onboarding process; in time you will be joining an international team, working in a relaxed software house environment (i.e. non-corporate, casual dress, table football), in Central London offices - with some continued flexibility to work at home.

*Degree educated, Computer Science preferred
*Commercial experience in a similar application support / technical support role
*Good working knowledge of both Windows and Linux OS
*Good knowledge of Microsoft Office 365
*Logical mindset with a love of problem solving
*Ability to multi-task and prioritise tasks
*Genuine enthusiasm for technology with a strong desire to learn and improve
*Collaborative with strong communication skills
*Nice to have: Cloud experience (AWS, Azure); Terraform

As an Application Support Engineer you will earn a competitive salary (to £30k) plus benefits.

Apply now or call to find out more about this Application Support Engineer (Windows / Linux Microsoft Office 365) opportunity.