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Application Support Engineer - FinTech

Job Title: Application Support Engineer - FinTech
Contract Type: Permanent
Location: London, England
Salary: £30000 - £35000 per annum + benefits
REF: BB/15690/A/KS/041120_1604490815
Contact Name: Support Team
Contact Email:
Job Published: 11 months ago

Job Description

Application Support Engineer / Technical Support Consultant (Java .Net Computer Science IT). Would you like to gain valuable knowledge of financial trading systems whilst working in a relaxed software house environment, receiving mentoring from a supportive team?

You could be joining a market leading Fintech and providing support on real-time web connectivity market data and trading services to investment banks and other financial institutions worldwide; as an Application Support Engineer you'll join the Service Desk.

Responsibilities will include providing 2nd / 3rd line technical support for customers' web based trading systems, you'll be eliciting diagnostic information from the customer, performing analysis and working with developers to review product code and work with parts of the customers' code to replicate issues that they are experiencing. You'll develop strong working relationships with clients and ensure that their requirements and expectations are managed in a professional manner.

Driven by technology the company can offer a fully remote interview and onboarding process as well as the ability to work from home, with a gradual return to the City office in due course with continued flexibility to work 1-2 days a week at home.

*Degree educated 2.1 or above; Computer Science preferred
*Experience of providing technical support for software systems / applications
*Good knowledge of Java and / or .Net code
*Excellent written and verbal communication and interpersonal skills
*Advanced analysis and problem solving abilities

As an Application Support Engineer you will earn a highly competitive salary (to £35k), 23 days holiday (increasing to 27), free breakfast bar and a range of benefits including pension, private medical / dental, gym membership and much more.

Apply now or call to find out more about this Application Support Engineer opportunity.