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Client Success Manager SaaS

Job Title: Client Success Manager SaaS
Contract Type: Permanent
Location: London, England
Salary: £35000 - £45000 per annum + OTE + benefits
REF: BB/15071/A/JR/260320_1585241779
Contact Name: Technical Sales Team
Contact Email:
Job Published: about 1 year ago

Job Description

Client Success Manager / CSM (SaaS IoT API). Are you a natural relationship builder? Perhaps your presence alone sets you apart, or customer-advocate mindset brings people onside from the outset, leaving them wondering why they didn't procure your products years ago.

Or maybe you're an expert in transforming the traditional 'reactive' mindset of an ordinary tech company into a 'proactive' one, bridging the gaps between complex technical realities with customer satisfaction and loyalty.

Would you like an opportunity to represent a highly successful technology-powered company, who are currently carving a revolutionary path in real-time streaming and building the next generation of software to shape the future of the internet?

As a Client Success Manager, you'll be the primary point of contact for their global customer base, acting as the 'face of the business'. This role balances high-level responsibilities like building account plans, with local level customer interaction and critical relationship building.

In this Client Success Manager role, you'll take ownership of customer onboarding, leading proactive discovery conversations and securing new opportunities as well as contract renewal tasks and commercial negotiations. You'll have the opportunity to work closely with company leaders from multiple functions, improving products and services and contributing to the business' growth overall.

The ideal candidate will be a self-assured, professional communicator who is able to forge robust working relationships with ease and can handle competing demands confidently from a variety of individuals from board-level stakeholders to single users.

*You have a proven track record in commercial success and customer development at a SaaS company
*You can build long-term working relationships with ease and can deeply understand individual use-case / objectives
*You are a first-rate communicator, able to communicate / present to / influence key stakeholders at all levels
*You're able to assess technical needs to deliver best solution
*You're meticulously organised and highly motivated (good project management skills desirable)
*Beneficial: you can absorb / leverage technical concepts as they develop, you have some coding experience

As a Client Success Manager you will earn a highly competitive salary (to £45k) plus the opportunity to earn more in OTE and a huge range of benefits, including health insurance, gym membership, regular company away days, a healthy holiday allowance and more. The company places high value on employee freedom and responsibility, and flexible work hours.

If you are interested in accelerating your career as a Client Success Manager (SaaS IoT API) apply now or call today for a confidential discussion about the role.

*Please note: this company is able to conduct an entirely remote interview process during the current circumstances*