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Customer Success Specialist

Job Title: Customer Success Specialist
Contract Type: Permanent
Location: London, England
Salary: £40000 - £50000 per annum + bonus + benefits
REF: BB/15049/A/JR/170320_1584461968
Contact Name: Technical Sales Team
Contact Email:
Job Published: about 2 years ago

Job Description

Customer Success Specialist (SaaS Sales Automation Cloud). Are you a keen problem solver with a customer-centric mindset? Would you like an opportunity to join a technology driven company with international reach, helping customers solve problems?

The organisation specialises in sales automation software. Their Agile, advanced solutions and dedication to cost effective, simple systems strengthen business relationships and empower hundreds of manufacturers and distributors, from industry innovators to niche market leaders with revenues of $10m to $100bn.

As a Customer Success Specialist, you'll take full ownership of onboarding customers and managing their account through the lifetime of their relationship with the company. You'll be representative of the company as you guide customers through onboarding towards their self-sufficiency, troubleshooting and resolving technical issues that are identified on the way.

You'll play a critical role in higher level strategy, partnering with the Manager of Customer Success to develop and execute efficient onboarding strategies to increase customer satisfaction and drive business development, identifying upsell opportunities where possible.

The company is consistently experiencing high revenue growth, but is small enough to offer significant career progression opportunities. You'll join a truly relaxed, collaborative work environment where what you achieve is more valued than what you wear. You can take advantage of truly flexible work opportunities, socials, and traditional Friday team lunches.

*You have commercial experience of SaaS account management of customer success experience
*You have proven success in growing existing accounts and relationships (SaaS-based companies preferable)
*You have comprehensive technical experience / working knowledge of Cloud software
*You're a confident, self-assured communicator with experience in delivering training to groups
*You're a positive self-starter able to work resourcefully take the lead when required

As a Customer Success Specialist you'll earn a highly competitive salary (to £50k) plus bonus and a comprehensive benefits package.

If you're interested in this Customer Success Specialist, apply now or get in touch today to find out more.