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Posted about 2 months ago

Customer Support Engineer Linux SQL

Royal Borough of Kingston upon Thames, Greater London | £30,000 - £35,000 per yearManaged by: Client Server Regional Team

Customer Support Engineer (Linux SQL TCP/IP Application Support) *Remote / Hybrid WfH*. Do you have a good knowledge of Linux coupled with technical support skills? You could be learning from a talented team of technologists in a relaxed software house environment where you can work from home most of the time.

As a Customer Support Engineer you will provide application support for the core location based services product, used by the emergency services to find people in need of help; remote troubleshooting and problem analysis of systems deployed on to a Linux environment at client sites.

You'll proactively monitor and verify the deployed solutions' and their behaviour; liaising directly with clients and in-country partners. You will operate across the full support cycle from taking support calls from customers' technical teams via phone, email or ticketing systems; reproducing issues or bugs in local environments and creating Jira issue reports. As the role progresses you will have the opportunity to train and become a Linux Systems Administrator if desired.

Following a remote interview process you'll join colleagues in the Kingston office around once a week / fortnight with most of the time work from home.

Requirements:

  • You have experience in a technical support role
  • You have a good basic knowledge of Linux, SQL and Networking (e.g. TCP/IP)
  • You're collaborative and have excellent communication and customer service skills

As a Customer Support Engineer you will earn a competitive salary (to £35k) plus benefits.

Apply now or call to find out more about this Customer Support Engineer (Linux SQL TCP/IP Application Support) opportunity.

Ref: BB/18665/A/KS/180522_1652891863

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