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Head of Professional Services

Posted 27 days ago

London, England, £90000 - £110000 per annum + benefits

Job Type: Permanent

Managed by: Management Team

Head of Professional Services. Are you a process driven problem solver with experience of managing Professional services teams? You could be joining a B2B software house and partnering with the COO to deliver a range of improvements.

As the Head of Professional Services you'll manage around 10-20 Team Leads and Technical Consultants to drive process change and improvement to improve productivity within the division. You'll collaborate with Portfolio managers to ensure timely delivery of projects and customer satisfaction, facilitating regular review meetings with Project Managers, liaising with clients and acting as an escalation point. You'll set KPIs in line with company objectives and perform regular 1-2-1s with Team Leads, promoting training and career growth, salary reviews and recruitment of new team members.

Driven by technology this company is able to offer a remote interview and onboarding process during the current social distancing measures; going forward you'll be expected to be in the office 2-3 days a week.

Requirements:
*Experience of managing and growing mid-sized Professional Services teams ideally within a software house / B2B environment
*Excellent written and verbal communication skills; able to motivate and inspire well established Team Leads using a pragmatic approach; comfortable liaising with senior client stakeholders and able to explain complex technical information to non-technical audiences; ability to foster and facilitate communication between teams
*Advanced analysis, problem solving and organisation skills with meticulous attention to detail
*Tech savvy, ideally with a software development background with a good understanding of both Agile and Waterfall methodologies

As the Head of Professional Services you will earn a competitive salary (to £110k) plus benefits.

Apply now or call to find out more about this Head of Professional Services opportunity.

REF: LI/15227/B/KS/290121_1611939745

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer

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"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​

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"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​

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