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Helpdesk Engineer - Hedge Fund

Posted 13 days ago

London, England, £25000 - £30000 per annum + bonus + benefits

Job Type: Permanent

Managed by: Support Team

Helpdesk Engineer (Windows Office 365 AD). Would you like to work on complex, technically challenging systems within a supportive, technology driven environment that promotes continually learning? You could be joining a Hedge Fund that invests in the sports betting markets, based in fantastic offices in a vibrant area of North London with in-house gym and steam room, games room with pool tables and dart boards, library and free high quality catering (breakfast, lunch, dinner) from the onsite chef.

As a Helpdesk Engineer you will support the company's internal users (approximately 250 staff), dealing with 1st line support issues. You'll be the first point of contact, responding to users promptly and acknowledging all incidents and requests. You'll troubleshoot and resolve issues for all users including senior stakeholders, prioritising your workload, escalating common issues and pro-actively recognising issues that may become a larger problem. There's also project based work to get involved with such as introducing a new asset tracking system.

You'll be able to become a specialist Helpdesk Engineer or progress your career to 2nd line support, networking / server issues in time.

*Experience in a similar Helpdesk Engineer / 1st line Support role
*Good knowledge of Microsoft technologies including Office 365, Active Directory and Windows 10
*Strong analysis and problem solving abilities
*Excellent communication and customer service skills, comfortable liaising and collaborating with all areas of the business and communicating with 3rd parties

As a Helpdesk Engineer you will earn a competitive salary (to £30k) plus bonus and benefits.

Apply now or call to find out more about this Helpdesk Engineer opportunity.

REF: BB/15405/A/KS/310720_1596203174

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