Helpdesk Support Analyst - French Speaking
|Job Title:||Helpdesk Support Analyst - French Speaking|
|Salary:||£38000 - £45000 per annum + bonus + benefits|
|Contact Name:||Support Team|
|Job Published:||2 months ago|
As a Helpdesk Support Analyst you will support customers on the core product; a video streaming software application that enables online interactive teaching and training. You'll be the primary contact for any support issues arising working directly with clients at all business levels; you will prioritise support tickets and manage the ticket escalation process working closely with engineering to report and track software bug resolution and diagnose nuanced performance issues spanning multiple software components.
You'll be based in a vibrant area of North London, collaborating with an upbeat team.
*Fluency in French and English language
*Strong troubleshooting and problem solving skills
*Familiarity with Windows Server 2008 / 2012, IIS, SQL - training will be provided
*Ideally you will have experience of supporting SaaS or web applications on an enterprise scale
*Customer focussed, collaborative
As a Helpdesk Support Analyst you will earn a competitive salary (to £45k) plus bonus (quarterly and annual); benefits and flexible working (including the ability to work from home).
Apply now or call to find out more about this Helpdesk Support Analyst opportunity.
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