Paris, Île-de-France, €70000 - €80000 per annum + bonus + benefits
Job Type: Permanent
Managed by: Europe Team
Helpdesk Support Engineer Paris to €80,000
Helpdesk Support Engineer (Microsoft Windows 10). Are you a highly skilled Helpdesk Support Engineer with experience of supporting users within a financial / trading environment? You could be joining a global Investment Management company, continually learning and progressing your career.
As a Helpdesk Support Engineer you will provide both onsite and remote support to a global user base of around 450 users. You'll manage raised requests and incidents using internal request runbooks / knowledge based and incident management and partner with 2nd / 3rd line teams as well as external vendors to help troubleshoot more complex incidents. You'll be responsible for alert management and seek to pro-actively resolve failure alerts, degraded services and unavailable services via monitoring tools. Continually seeking improvement you will endeavour to automate common tasks to increase efficiency and productivity.
You'll be joining a hugely talented team in Paris and work closely with counterparts in London, Singapore and Montreal. You will learn and develop your technology skills and business knowledge with opportunities to progress your career.
Please note: there is an on-call requirement, overnight once every 6 weeks and occasionally the need to work at weekends.
*You have extensive experience in a Helpdesk Engineer (or similar Technical Support role) within a finance / trading environment
*You have strong knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
*You're experienced with Active Directory, Group Policy, remote access solutions and software deployment
*You have experience with installing, troubleshooting and managing desktop hardware
*You have advanced customer service and fluent French / English communication skills and are comfortable dealing with senior stakeholders
*You have the aptitude and ability to learn and keen to keep up to date with new and emerging technologies
As a Helpdesk Support Engineer you will earn a competitive salary (to €80,000) plus bonus and benefits.