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Helpdesk Support Engineer - Finance

Job Title: Helpdesk Support Engineer - Finance
Contract Type: Permanent
Location: London, England
Salary: £60000 - £70000 per annum + bonus + benefits
REF: BB/15264/A/KS/110620_1591868761
Contact Name: Support Team
Contact Email:
Job Published: about 1 year ago

Job Description

Helpdesk Support Engineer (Microsoft Windows 10) *Remote Interview WFH*. Are you a highly skilled Helpdesk Support Engineer with experience of supporting users within a financial environment? You could be joining a global Investment Management company, continually learning and progressing your career.

As a Helpdesk Support Engineer you will provide both onsite and remote support to a global user base of around 450 users, with a focus on the UK. You'll manage raised requests and incidents using internal request runbooks / knowledge based and incident management and partner with 2nd / 3rd line teams as well as external vendors to help troubleshoot more complex incidents. You'll be responsible for alert management and seek to pro-actively resolve failure alerts, degraded services and unavailable services via monitoring tools. Continually seeking improvement you will endeavour to automate common tasks to increase efficiency and productivity.

You'll be joining a hugely talented team in London with 360 views of the City and work closely with counterparts in Paris, Singapore and Montreal. You will learn and develop your technology skills and business knowledge with opportunities to progress your career.
Please note: there is an on-call requirement, overnight once every 6 weeks and occasionally the need to work at weekends.

Driven by technology this company is able to offer an entirely remote interview / onboarding process and work from home during the current social distancing measures.

*Experience as a Helpdesk Engineer (or similar Technical Support role) within a finance / trading environment
*Strong knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
*Experience with Active Directory, Group Policy, remote access solutions and software deployment
*Experience installing, troubleshooting and managing desktop hardware
*Advanced customer service and communication skills, comfortable dealing with senior stakeholders
*Aptitude and ability to learn, keen to keep up to date with new and emerging technologies

As a Helpdesk Support Engineer you will earn a competitive salary (to £70k) plus bonus and benefits.

Apply now or call to find out more about this Helpdesk Support Engineer opportunity.