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Helpdesk Support Engineer - Finance

Posted 23 days ago

London, England, £60000 - £70000 per annum + bonus + benefits

Job Type: Permanent

Managed by: Support Team

Helpdesk Support Engineer (Microsoft Windows 10) *Remote Interview WFH*. Are you a highly skilled Helpdesk Support Engineer with experience of supporting users within a financial environment? You could be joining a global Investment Management company, continually learning and progressing your career.

As a Helpdesk Support Engineer you will provide both onsite and remote support to a global user base of around 450 users, with a focus on the UK. You'll manage raised requests and incidents using internal request runbooks / knowledge based and incident management and partner with 2nd / 3rd line teams as well as external vendors to help troubleshoot more complex incidents. You'll be responsible for alert management and seek to pro-actively resolve failure alerts, degraded services and unavailable services via monitoring tools. Continually seeking improvement you will endeavour to automate common tasks to increase efficiency and productivity.

You'll be joining a hugely talented team in London with 360 views of the City and work closely with counterparts in Paris, Singapore and Montreal. You will learn and develop your technology skills and business knowledge with opportunities to progress your career.
Please note: there is an on-call requirement, overnight once every 6 weeks and occasionally the need to work at weekends.

Driven by technology this company is able to offer an entirely remote interview / onboarding process and work from home during the current social distancing measures.

*Experience as a Helpdesk Engineer (or similar Technical Support role) within a finance / trading environment
*Strong knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
*Experience with Active Directory, Group Policy, remote access solutions and software deployment
*Experience installing, troubleshooting and managing desktop hardware
*Advanced customer service and communication skills, comfortable dealing with senior stakeholders
*Aptitude and ability to learn, keen to keep up to date with new and emerging technologies

As a Helpdesk Support Engineer you will earn a competitive salary (to £70k) plus bonus and benefits.

Apply now or call to find out more about this Helpdesk Support Engineer opportunity.

REF: BB/15264/A/KS/110620_1591868761

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer


"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​


"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​