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IT Support Coordinator

Job Title: IT Support Coordinator
Contract Type: Permanent
Location: London, England
Salary: £28000 - £30000 per annum + benefits
REF: BB/16028/A/JR/090221_1612870310
Contact Name: Support Team
Contact Email:
Job Published: 9 months ago

Job Description

IT Support Coordinator (Microsoft Windows ITIL) Key partner to the pharmaceutical industries is seeking a capable IT Support Coordinator to provide administrative support for their Application Support Team.

The organisation specialises in leading-edge software products and consultancy services to help clients improve the supply of samples to their vital research processes in life sciences and healthcare.

This is an exciting opportunity to play a critical role in maintaining the smooth technical operation for an industry-leading company, in an all-round position where you'll gain exposure to the support operation business-wide.

You'll work closely with key individuals across the support division of the business including the Head of Application Support and the Head of IT, to identify, recommend, develop, implement support procedures, providing administrative support where appropriate.

You'll participate in initiatives and projects designed to optimise processes and enhance communications, with your responsibilities spanning internal and external first line support to customers.

From facilitating customer support meetings to customer communication and managing and developing support procedures, this is an invaluable opportunity to gain exposure across the entire technical support effort, develop your skills and accelerate your career.

*This company is able to conduct an entirely remote interview and onboarding process and 100% work from home during the current social distancing measures. Going forward, you'll maintain a strong work / life balance, splitting your time equally between office-based work and working from home.*

*You have experience in a similar IT support role
*You're well versed in MS Windows including all of the MS Office suite
*You have an understanding of technical terms and concepts such as databases and basic system architecture (do not necessarily have to have technical hands-on experience)
*You have meticulous attention to detail and can accurately document processes, procedures and reports
*You have an excellent customer-facing character and clear, concise communication skills
*You're naturally analytical and take a highly methodical, organised approach to your work

As an IT Support Coordinator you will earn a highly competitive salary (to £30k) plus a comprehensive benefits package.

If you are interested in this IT Support Coordinator (Microsoft Windows ITIL) opportunity, apply now or get in touch to find out more.