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Incident Manager

Job Title: Incident Manager
Contract Type: Permanent
Location: London, England
Salary: £45000 - £55000 per annum + bonus + benefits
REF: BB/14610/A/KS/271119_1574870195
Contact Name: Business Analysis and Project Management Team
Contact Email:
Job Published: 10 months ago

Job Description

Incident Manager (Finance IT Change). Are you a highly organised, technically savvy individual with a love of problem solving looking for an opportunity to advance your career?

You could be joining a global FinTech. As an Incident Manager you will quickly determine the severity of the issue with regard to business impact and technical complexity, assess which teams / individuals need to be involved in the resolution of the issue and ensure all relevant parties are working to resolve the outage in a timely and efficient manner. There are no SLAs with all business critical incidents needing to be solved immediately; you will facilitate the resolution and face off to clients. You will become a subject matter expert, feedback to technical teams, maintain accurate and up-to-date records of Incident Management processes and manage the IT Change process.

You'll based in open plan City based offices with a range of facilities and break out areas including pool table and ping pong table. There's a good work / life balance and regular social and sporting events.

*Advanced organisation and prioritisation skills with the ability to manage multiple tasks and activities simultaneously
*Excellent written and verbal communication skills with the ability to build strong and effective working relationships with both internal teams and clients as well as third parties
*Experience of creating, improving and delivering process
*Strong analysis and problem solving abilities with meticulous attention to detail
*Flexible and adaptable to change
*Interest in technology and finance; keen to learn more and develop your career
*Calm under pressure
As an Incident Manager you will earn a competitive salary (to £55k) plus bonus and benefits.

Apply now or call to find out more about this Incident Manager opportunity.