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Incident Manager - FinTech

Job Title: Incident Manager - FinTech
Contract Type: Permanent
Location: London, England
Salary: £45000 - £55000 per annum + bonus + benefits
REF: BB/14610/B/KS/111219_1576079658
Contact Name: Business Analysis and Project Management Team
Contact Email:
Job Published: about 1 year ago

Job Description

Incident Manager / Client Support Liaison (Finance IT Change). Are you a highly organised, technically savvy individual with a love of problem solving looking for an opportunity to advance your career?

You could be joining a global FinTech and supporting clients when things aren't working as they should. As an Incident Manager you will quickly determine the severity of the issue with regard to business impact and technical complexity, assess which teams / individuals need to be involved in the resolution of the issue and ensure all relevant parties are working to resolve the outage in a timely and efficient manner. There are no SLAs with all business critical incidents needing to be solved immediately; you will facilitate the resolution and face off to clients. You will become a subject matter expert, feedback to technical teams, maintain accurate and up-to-date records of Incident Management processes and manage the IT Change process.

You'll based in open plan City based offices with a range of facilities and break out areas including pool table and ping pong table. There's a good work / life balance and regular social and sporting events.

*Advanced organisation and prioritisation skills with the ability to manage multiple tasks and activities simultaneously
*Excellent written and verbal communication skills with the ability to build strong and effective working relationships with both internal teams and clients as well as third parties
*Experience of creating, improving and delivering process
*Strong analysis and problem solving abilities with meticulous attention to detail
*Flexible and adaptable to change
*Interest in technology and finance; keen to learn more and develop your career
*Calm under pressure

As an Incident Manager you will earn a competitive salary (to £55k) plus bonus and benefits.

Apply now or call to find out more about this Incident Manager / Client Support Liaison opportunity.