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Incident Manager - FinTech

Posted 7 months ago

London, England, £45000 - £55000 per annum + bonus + benefits

Job Type: Permanent

Managed by: Business Analysis and Project Management Team

Incident Manager / Client Support Liaison (Finance IT Change). Are you a highly organised, technically savvy individual with a love of problem solving looking for an opportunity to advance your career?

You could be joining a global FinTech and supporting clients when things aren't working as they should. As an Incident Manager you will quickly determine the severity of the issue with regard to business impact and technical complexity, assess which teams / individuals need to be involved in the resolution of the issue and ensure all relevant parties are working to resolve the outage in a timely and efficient manner. There are no SLAs with all business critical incidents needing to be solved immediately; you will facilitate the resolution and face off to clients. You will become a subject matter expert, feedback to technical teams, maintain accurate and up-to-date records of Incident Management processes and manage the IT Change process.

You'll based in open plan City based offices with a range of facilities and break out areas including pool table and ping pong table. There's a good work / life balance and regular social and sporting events.

*Advanced organisation and prioritisation skills with the ability to manage multiple tasks and activities simultaneously
*Excellent written and verbal communication skills with the ability to build strong and effective working relationships with both internal teams and clients as well as third parties
*Experience of creating, improving and delivering process
*Strong analysis and problem solving abilities with meticulous attention to detail
*Flexible and adaptable to change
*Interest in technology and finance; keen to learn more and develop your career
*Calm under pressure

As an Incident Manager you will earn a competitive salary (to £55k) plus bonus and benefits.

Apply now or call to find out more about this Incident Manager / Client Support Liaison opportunity.

REF: BB/14610/B/KS/041219_1575480576

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer


"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​


"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

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