Junior Technical Support Analyst SQL
|Job Title:||Junior Technical Support Analyst SQL|
|Contact Name:||Europe Non-Dev Team|
|Job Published:||about 2 months ago|
Junior Technical Support Analyst / IT Support Engineer (SQL Oracle .Net) *Hybrid WFH*. Scientific software house is seeking a naturally bright, enthusiastic IT Support Engineer to provide technical support to clients on a complex software product that aids in the discovery of solutions for the Life Sciences and pharmaceuticals industry.
As a Junior Technical Support Analyst you be responsible for investigating customer issues within agreed SLAs via remote access (e.g. VPN, WebEx etc.) to customer systems, gathering sufficient information to pass on to other engineers. You'll perform data fixes or configuration changes to resolve issues or work around problems and keep detailed records of change requests. Your role will also include onsite customer installations, upgrades and demos in a pre-sales capacity.
You will build up an in-depth knowledge of the core product becoming a subject matter expert and progressing your career; fantastic opportunity to be mentored by an exceptional team of individuals in a scientific, technology driven environment.
The company can offer a remote interview and onboarding process, in time you'll be based in Central Wroclaw for three days a week with the other two at working from home if desired, you'll join a friendly, R&D team with passionate and accomplished colleagues.
Please note: this position is open to Ukrainian citizens currently in Poland, with refugee visa status.
*You have achieved a Computer Science degree or closely related technical or scientific discipline
*You commercial have IT / Technical Support experience
*You have good SQL skills (understand joins, are able to query), ideally with Oracle PL/SQL experience
*You have excellent communication skills, able to build client relationships (English business level language skills, Polish language skills would also be an advantage but necessary)
As a Junior Technical Support Analyst (SQL) you can expect to earn a highly competitive salary (to 16,500 zloty per month) plus benefits.
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