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Lead Application Support Analyst - FinTech

Job Title: Lead Application Support Analyst - FinTech
Contract Type: Permanent
Location: London, England
Industry:
Salary: £75000 - £90000 per annum + bonus + benefits
REF: BB/15143/C/KS/290420_1588153704
Contact Name: Support Team
Contact Email: support@client-server.com
Job Published: 6 months ago

Job Description

Lead Application Support Analyst / Manager (JIRA) *Remote Interview*. Are you a skilled Application Support Engineer looking for an opportunity to progress your career and make an impact? You could be joining a FinTech solutions provider as they expand their UK presence and taking ownership of Application Support for complex web based trading systems.

As a Lead Application Support Analyst / Manager you will be responsible for defining, implementing and documenting support processes, procedures and standards, working in close conjunction with the Software Development Manager and other business stakeholders. You'll form close working relationships with clients, be responsible for managing client relationships including communication of planned downtime, upgrades and releases. You will ensure the SLAs you set are adhered to by the development team utilising JIRA Service Desk to manage and prioritise raised tickets as well as managing the support rotas for the development team and ensuring clear lines of communication, triaging helpdesk and support queries to determine severity and response criteria.

You'll be based in modern open plan City based offices. Driven by technology the company is able to offer a remote interview and onboarding process during the current social distancing measures.

Requirements:
*Experience in a similar Application Support Analyst / Manager / Service Delivery role
*Indepth knowledge and experience with JIRA
*Exceptional organisation, documentation and communication skills
*Experience of managing successful client relationships and working with software development teams
*Technologies in the stack include AWS, CloudFormation, Python, SQLAlchemy, MySQL, Elastic stack, Git and serverless frameworks - experience with any of these is beneficial but not necessary

As a Lead Application Support Analyst / Manager you will earn a competitive salary (to £90k) plus bonus and benefits.

Apply now or call to find out more about this Lead Application Support Analyst / Manager opportunity.