Connecting to LinkedIn...

Professional Services Manager

Job Title: Professional Services Manager
Contract Type: Permanent
Location: London, England
Industry:
Salary: £85000 - £100000 per annum + benefits
REF: BB/15227/A/KS/280520_1590681018
Contact Name: Business Analysis and Project Management Team
Contact Email: ba.pm@client-server.com
Job Published: about 2 months ago

Job Description

Professional Services Manager. Are you a process driven problem solver with experience of managing Professional services teams? You could be joining a B2B software house and partnering with the COO to deliver a range of improvements.

As the Professional Services Manager you'll manage around 10-20 Team Leads and Technical Consultants to drive process change and improvement to improve productivity within the division. You'll collaborate with Portfolio managers to ensure timely delivery of projects and customer satisfaction, facilitating regular review meetings with Project Managers, liaising with clients and acting as an escalation point. You'll set KPIs in line with company objectives and perform regular 1-2-1s with Team Leads, promoting training and career growth, salary reviews and recruitment of new team members.

Requirements:
*Experience of managing and growing mid-sized Professional Services teams ideally within a software house / B2B environment
*Excellent written and verbal communication skills; able to motivate and inspire well established Team Leads using a pragmatic approach; comfortable liaising with senior client stakeholders and able to explain complex technical information to non-technical audiences; ability to foster and facilitate communication between teams
*Advanced analysis, problem solving and organisation skills with meticulous attention to detail
*Tech savvy, ideally with a software development background with a good understanding of both Agile and Waterfall methodologies

As the Professional Services Manager you will earn a competitive salary (to £100k) plus benefits.

Apply now or call to find out more about this Professional Services Manager opportunity.