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Project Manager Outsourcing Helpdesk

Job Title: Project Manager Outsourcing Helpdesk
Contract Type: Permanent
Location: Bracknell, Berkshire
Salary: £475 - £525 per day
Start Date: ASAP
Duration: 6 months
REF: BB/14673/A/KS/111219_1576062213
Contact Name: Contract BA/PM Team
Contact Email:
Job Published: about 1 year ago

Job Description

Project Manager / PM (Outsourcing Helpdesk ServiceNow TOM). Successful technical and business services organisation is seeking an experienced Project Manager to take ownership of the transition from an on-premise Customer Helpdesk (ServiceNow) to an outsourced solution overseas. The migration has been scoped and the partner decided; you will be responsible for producing the Target Operating Model (TOM) and overseeing the change; managing stakeholders and internal communications across teams.

You'll join a friendly, professional team with a family feel based in modern, open plan offices in Bracknell (parking available, close to mainline station).


*Experience with a ServiceNow helpdesk migration
*Experience of creating Target Operating Model (TOM)
*Good knowledge of business change practices
*Excellent written and verbal communication skills; with strong stakeholder management experience

Apply now or call to find out more about this Project Manager / PM contract opportunity.