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Senior Desktop Support Engineer - Trading

Job Title: Senior Desktop Support Engineer - Trading
Contract Type: Permanent
Location: London, England
Salary: £60000 - £70000 per annum + bonus + benefits
REF: BB/15264/B/KS/131020_1602583632
Contact Name: Support Team
Contact Email:
Job Published: 11 months ago

Job Description

Senior Desktop Support Engineer (Helpdesk Microsoft Windows 10) *Remote Interview WFH*. Are you a highly skilled Senior Desktop Support Engineer with experience of supporting users within a financial environment? You could be joining a global Investment Management company, continually learning and progressing your career.

As a Senior Desktop Support Engineer you will provide both onsite and remote support to a global user base of around 450 users, with a focus on the UK. You'll manage raised requests and incidents using internal request runbooks / knowledge based and incident management and partner with 2nd / 3rd line teams as well as external vendors to help troubleshoot more complex incidents. You'll be responsible for alert management and seek to pro-actively resolve failure alerts, degraded services and unavailable services via monitoring tools. Continually seeking improvement you will endeavour to automate common tasks to increase efficiency and productivity.

You'll be joining a hugely talented team in London with 360 views of the City and work closely with counterparts in Paris, Singapore and Montreal. You will learn and develop your technology skills and business knowledge with opportunities to progress your career into leadership.

Please note: there is an on-call requirement, overnight once every 6 weeks and occasionally the need to work at weekends.

Driven by technology this company is able to offer an entirely remote interview / onboarding process and work from home during the current social distancing measures.

*Experience as a Desktop Support Engineer (or similar Technical Support role) within a finance / trading environment
*Strong knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
*Experience with Active Directory, Group Policy, remote access solutions and software deployment
*Experience installing, troubleshooting and managing desktop hardware
*Advanced customer service and communication skills, comfortable dealing with senior stakeholders
*Aptitude and ability to learn, keen to keep up to date with new and emerging technologies
*Willing and able to cover on-call requirements throughout the night every 6 weeks and work ad-hoc weekends

As a Senior Desktop Support Engineer you will earn a competitive salary (to £70k) plus bonus and benefits.

Apply now or call to find out more about this Senior Desktop Support Engineer opportunity.