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Senior Service Desk Analyst Windows

Job Title: Senior Service Desk Analyst Windows
Contract Type: Permanent
Location: London, England
Salary: £40000 - £50000 per annum + bonus + benefits
REF: BB/17489/A/AT/181021_1634563757
Contact Name: Support Team
Contact Email:
Job Published: about 2 months ago

Job Description

Senior Service Desk Analyst (Windows Active Directory DMS iManage DNS VMware). Hugely successful high profile law firm is seeking a Senior Service Desk Analyst to join their team. You'll be working alongside a friendly, relaxed and supportive team within a company that has been voted as one of the 'Top 100 Best Companies to work for'.

As a Senior Service Desk Analyst you'll work as part of the Infrastructure Team providing 3rd line technical support to provide resolutions for technical issues reported to the Service Desk. A number of your responsibilities will include; troubleshooting all technology issues escalated by the 1st / 2nd Line team, mentoring junior members of the team, logging tickets and responding to mailbox tickets and escalating incidents to the Technical Escalations Analysts.

Based in London, you'll be joining a friendly and professional team. You can work from home up to 2 days a week.

*Previous experience within a Service Desk Analyst role providing 3rd line support
*Good knowledge of Windows 7 & 10 environments
*Experience with Active Directory, Exchange, Office 365, DHCP, DNS and VMware
*Knowledge of Document Management Systems (DMS) such as iManage
*Previous experience mentoring a team
*Ideally Degree educated
*Excellent communication and collaboration skills

As a Senior Service Desk Analyst you can expect to earn a competitive salary (up to £50k) plus bonus and benefits

Apply today or call to have a confidential discussion about this