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Senior Technical Support Engineer JIRA

Job Title: Senior Technical Support Engineer JIRA
Contract Type: Permanent
Location: London, England
Salary: £50000 - £60000 per annum + benefits
REF: BB/14442/B/KS/020120_1577979662
Contact Name: Support Team
Contact Email:
Job Published: about 1 year ago

Job Description

Senior Technical Support Engineer (JIRA Service Desk Confluence AWS). Are you a Senior Technical Support Engineer looking for an opportunity to utilise and develop your skills, remain hands-on and provide leadership to a small team? You could be joining a successful software house that provides TV streaming products / applications to a range of broadcasters and media providers and enjoying a good work / life balance with flexible working.

As a Senior Technical Support Engineer you will head up a team of three 1st line Operations Engineers as well as one Application Support Engineer; the team is responsible for both internal infrastructure and for digital products built for clients. Reporting to the Head of technology you will be responsible for monitoring and keeping products live / available, working with the team to resolve any outages as well as providing line management and developing the team as individuals.

You'll be based in a fashionable area of London with plenty going on, in cool modern offices with casual dress code and the latest kit and a relaxed and sociable working environment.

*Experience of managing Cloud based consumer facing live applications including reviewing performance, stability, log files etc.
*Experience of providing customer support on digital products, working with JIRA Service Desk and Confluence, AWS, complex tech stacks and tracking of client KPIs
*Line management and team development experience
*Experience of communicating directly with clients
*Good understanding of ITLL practices
*Please note: this role will require some shift work, to include night and weekend shifts

As the Senior Technical Support Engineer you will earn a competitive salary (to £60k) plus benefits including bonus, MacBook Pro, pension scheme, monthly team entertainment budget and sabbatical entitlement after three years' service.

Apply now or call to find out more about this Senior Technical Support Engineer (JIRA Service Desk Confluence AWS) opportunity.