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Service Desk Analyst - JIRA Confluence

Job Title: Service Desk Analyst - JIRA Confluence
Contract Type: Permanent
Location: London, England
Industry:
Salary: £25000 - £30000 per annum + benefits
REF: BB/15020/A/KS/090920_1599661159
Contact Name: Support Team
Contact Email: support@client-server.com
Job Published: about 2 months ago

Job Description

Service Desk Analyst (JIRA Confluence). Would you like to be challenged, working on complex financial systems in a collaborative and laid back working environment with flexible hours, the opportunity to work from home and regular socials?

Technology consultancy that specialise in solutions for the Financial Services industry is seeking a skilled Service Desk Analyst with a passion for technology. As a Service Desk Analyst you will be responsible for supporting clients on the Client Service Desk and providing general IT Support to the internal users, utilising JIRA in order to manage and track the tickets as well as owning the administration of JIRA.

Responsibilities will include administering and providing user account provisioning; troubleshooting and diagnosing general IT issues; ensuring all new hardware and software setup for new employees'; writing training manuals (Confluence); troubleshooting first line support issues (including coding), amongst other tasks that will provide an interesting spread of work that will allow you to continually learn and progress your career.

Requirements:
*You have experience in a similar Service Desk / Helpdesk Support role
*You have a good knowledge of JIRA and Confluence including administration experience
*You have a logical mindset, strong problem solving abilities and are calm under pressure - with strong organisation and prioritisation skills
*You have excellent written and verbal communication skills
*You're likely to be degree educated in a STEM discipline (not necessary if you have demonstrable experience)

As a Service Desk Analyst you will earn a competitive salary (to £30k) plus benefits.

Apply now or call to find out more about this Service Desk Analyst opportunity.