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Service Desk Engineer

Job Title: Service Desk Engineer
Contract Type: Permanent
Location: London, England
Industry:
Salary: £28000 - £32000 per annum + benefits
REF: BB/15020/A/JR/040320_1583338908
Contact Name: Support Team
Contact Email: support@client-server.com
Job Published: 4 months ago

Job Description

Service Desk Engineer. Are you a positive Service Desk Engineer with a can-do attitude? Are you looking for an opportunity to have hands-on technical support experience in a collaborative environment where you will be encouraged to learn and reach your full potential?

The organisation specialises in bespoke software solutions for operationally-critical environments, delivering the highest quality software to established businesses across industries to support growth by enhancing, modernising and scaling existing operations. Their operation is fast, technical and exciting.

They are looking for a Service Desk Engineer who relishes a challenge and enjoys solving problems creatively. The company prides itself on a culture founded up collaboration and inclusivity; from 'lunch and learn' sessions to knowledge sharing and benefitting from senior colleagues, there will be abundant up-skilling and training opportunities.

As a Service Desk Engineer, no two days will be the same. You'll play a critical role in supporting the company's daily operation, taking ownership of troubleshooting any first level support, utilising Jira to manage and track tickets, manage problems and work requests and their respective resolutions.

You'll cover all internal support, execute routine scheduled checks and configure hardware and software for new employees and manage permissions on software, ensuring best practices are consistently met across all areas of your work.

Requirements:
*You have experience in a service desk role or technical call centre experience
*You have first-rate time management skills and are able to prioritise tasks effectively
*You have good working knowledge of business practices, understanding internal / external systems and adhere to processes
*You're excellence-oriented and have an open approach to learning new skills and technologies
*You're a positive team player, committed to giving the best customer service possible
*Desirable: exposure to ITIL is an advantage

As a Service Desk Engineer you'll earn a highly competitive salary (to £32k) plus a comprehensive benefits package. You'll be based at modern offices in an extremely well-appointed location in Central London, close to transport links and an excellent choice of local amenities.

If you're interested in this Service Desk Engineer role, apply now or call today.