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Service Desk Manager - Finance

Job Title: Service Desk Manager - Finance
Contract Type: Permanent
Location: London, England
Salary: £70000 - £80000 per annum + bonus + benefits
REF: BB/15824/A/KS/111220_1607705046
Contact Name: Support Team
Contact Email:
Job Published: 9 months ago

Job Description

Service Desk Manager (Microsoft Windows). Do you expertise with user services and experience within a financial services environment? You could be joining a global bank / investment management firm and progressing your career with leadership responsibilities whilst remaining hands-on.

As a Service Desk Manager you'll take ownership of technical support for over one hundred staff including supporting employees as they work from home. There's a strong focus on customer service and communication ensuring that issues are followed through to resolution. You'll manage the team working on a shift basis from 7am to 7pm and help them to reach their full potential.

Remaining hands-on you'll take ownership of project based work and be responsible for managing escalations and emergency situations such as company outages in coordination with the wider organisations.

Driven by technology this company can offer a remote interview and onboarding process as well as work from home until the New Year when the expectation is for a gradual return to the office in Central London.

*Strong experience within a service desk environment at a financial services firm
*Indepth knowledge of Microsoft Windows 10 and Windows Server 2012, 2016 and 2019
*Strong Active Directory, AzureAD and Office 365
*Good understanding of networking infrastructure
*Experience of building and deploying Desktop and Laptops using WDS, MDT SCCM or similar
*Ability to take ownership and lead / mentor others
*Excellent communication and customer service skills

As a Service Desk Manager you will earn a competitive salary (to £80k) plus significant bonus and benefits package.

Apply now or call to find out more about this Service Desk Manager opportunity.