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Support Analyst SQL - Remote

Job Title: Support Analyst SQL - Remote
Contract Type: Permanent
Location: Leeds, West Yorkshire
Industry:
Salary: £30000 - £36000 per annum + benefits
REF: BB/18371/A/AT/280322_1648479405
Contact Name: Client Server Regional Team
Contact Email: csrt@client-server.com
Job Published: about 2 months ago

Job Description

Support Analyst (SQL Server SaaS) *Remote*. Are you seeking a rewarding Support Analyst role within a tech for good company? You could be joining a successful tech business whose data centric SaaS platform is used by thousands of schools across the UK.

The company is scaling out and expect to see a sharp increase in support queries therefore, a talented Support Analyst is required to assist with the workload. You'll be handling 2nd line customer support queries which have been escalated from the 1st Line Support Team and will work closely with the Support Team Lead to identify and report incidents and manage known problems.

This is a fully remote role allowing you to work from anywhere within the UK or alternatively you can work from the Leeds based office.

Requirements:
*Previous experience within 2nd Line Support Analyst roles
*Good SQL Server skills
*Experience supporting a SaaS application previously
*Strong problem solving and analytical skills
*Excellent communication and collaboration skills

As a Support Analyst you can expect to earn a competitive salary (up to £36k) plus benefits.

Appy today or call to have a confidential discussion about this Support Analyst (SQL) role.