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Support Analyst SQL - SaaS

Job Title: Support Analyst SQL - SaaS
Contract Type: Contract
Location: London, England
Industry:
Salary: Up to £300 per day + benefits
REF: BB/17933/BAT/250322_1648198949
Contact Name: Client Server Regional Team
Contact Email: csrt@client-server.com
Job Published: about 2 months ago

Job Description

Support Analyst (SQL Server SaaS) *Remote*. Tech for good company that provide a data centric SaaS platform used by thousands of schools across the UK is seeking a Support Analyst to join their team for a 6-month contract.

The company is scaling out and expect to see a sharp increase in support queries therefore, a Support Analyst is required to assist with the workload. You'll be handling 2nd line customer support queries which have been escalated from the 1st Line Support Team and will work closely with the Support Team Lead to identify and report incidents and manage known problems.

This is a fully remote role allowing you to work from anywhere within the UK or alternatively you can work from the Leeds based office.

Requirements:
*Previous experience within 2nd Line Support Analyst roles
*Good SQL Server skills
*Experience supporting a SaaS application previously
*Strong problem solving and analytical skills
*Excellent communication and collaboration skills

Appy today or call to have a confidential discussion about this Support Analyst (SQL) role.

Job Role: Support Analyst (SQL); Location: Remote / Leeds; Rate: £300 p/day (Outside IR35); Term: 6 months; Start: ASAP