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Technical Account Manager JavaScript HTML

Job Title: Technical Account Manager JavaScript HTML
Contract Type: Permanent
Location: Oxfordshire, England
Salary: £30000 - £35000 per annum + benefits
REF: BB/15878/D/JR/080221_1612796455
Contact Name: Client Server Regional Team
Contact Email:
Job Published: 8 months ago

Job Description

Technical Account Manager (SaaS JavaScript HTML CSS JIRA) Leading SaaS partner to the online publishing industry is seeking an accomplished Technical Account Manager to work directly with their impressive scholarly publishing client base to optimise product usage.

The company's core tools focus on software hosting and systems development for the publication industry, working with clients across the world to support in publishing or distributing digital content in significant volumes.

As a subject matter expert on the core platform you'll be a critical point of contact for clients, providing technical support and exploring new capabilities and trends in the publishing industry to better the service and experience for customers and identify any revenue generating opportunities.

You'll work with your wider team to triage and resolve any client problems that arise (using JIRA), training client developers and working closely with Engineering teams to bridge technical gaps and communicate clear technical requirements.

This is a high-visibility role where not only will you act as an advocate for clients, managing the full relationship, you'll set client expectations and support internal teams.

*Please note: this company is able to offer a fully remote interview and onboarding process during the current social distancing measures as well as full time work from home. In time you'll join Oxford/ Abingdon-based offices with the flexibility to work from home for 3 days a week going forward*

*You're a highly competent communicator who has strong experience building and maintaining client relationships and working with external providers/ partners
*You have scripting/ coding skills with web technologies like HTML, CSS, JavaScript, HTTP
*You have meticulous attention to detail and are able to navigate competing demands of concurrent projects
*You're degree educated in a STEM discipline, Computer Science preferred

As a Technical Account Manager you'll earn a highly competitive salary (to £35k) plus a comprehensive benefits package.

If you are interested in this Technical Account Manager (SaaS JavaScript HTML CSS JIRA) opportunity, apply now or get in touch today to find out more.