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Technical Account Manager SaaS

Job Title: Technical Account Manager SaaS
Contract Type: Permanent
Location: Abingdon, Oxfordshire
Industry:
Salary: £30000 - £35000 per annum + benefits
REF: BB/15878/A/KS/080121_1610111774
Contact Name: Client Server Regional Team
Contact Email: csrt@client-server.com
Job Published: 8 months ago

Job Description

Technical Account Manager / Consultant (SaaS HTML CSS JIRA) *Remote Interview WfH*. Are you a tech savvy client Account Manager seeking a role where you can remain close to technology, build close client relationships and continually progress your career?

You could be joining a SaaS technology company that enable academics to publish and access critical research papers / findings quickly and efficiently via the web.

As a Technical Account Manager / Consultant you will become a product SME, building a comprehensive knowledge of the platform to optimise usage for clients, understand their bespoke requirements and design solutions for while labelled websites. Managing the full client relationship you'll triage and ensure that any client problems are quickly dealt with using JIRA to manage tickets, provide training to client developers, feedback to Product teams to identify revenue generating opportunities and with Engineering to communicate clear technical requirements.

There's currently a fully remote interview and onboarding process as well as the ability to work from home fulltime; in time you'll join a friendly and accomplished team in offices in the Oxford / Abingdon area with the flexibility to work from home three days a week going forward.

Requirements:
*Experience with web technologies such as HTML, CSS, JavaScript and HTTP
*Skilled communicator with experience of developing client relationships and working with external providers / partners
*Excellent organisation skills with meticulous attention to detail and the ability to work on multiple concurrent projects
*Degree educated in a STEM discipline, Computer Science ideally

As a Technical Account Manager / Consultant you will earn a competitive salary (to £35k) plus benefits.

Apply now or call to find out more about this Technical Account Manager / Consultant opportunity.