Connecting to LinkedIn...

Technical Consultant / Customer Success Manager

Posted 10 days ago

Cambridge, Cambridgeshire, £50000 - £60000 per annum + benefits

Job Type: Permanent

Managed by: CS Regional BA/PM Team

Technical Consultant / Customer Success Manager (Implementation C C++) Exceptional opportunity for an accomplished Technical Consultant has opened at a pioneering deep-tech start-up that is changing the way people develop software.

They're seeking a results-oriented individual to join them in a high-visibility, high-impact role where you'll be responsible for establishing and maintaining robust technical relationships across major enterprise accounts, driving customer satisfaction and long-term retention through successful product use.

You'll directly support customers through the technical deployment phase all the way to quarterly reviews and annual renewals, taking ownership of the framing, scoping, planning, execution and ultimate success of the technical deployment/ value/ realisation and training projects to optimise customer experience.

This is an exciting opportunity for a tech-driven self-starter to support global clients to use breakthrough technology. You'll be working with a variety of technical teams, so technical acumen and knowledge (potentially ex-developer) is essential.

*Please note: this company is able to offer a remote interview and onboarding process during the current social distancing measures. You'll join colleagues in Cambridge-based offices with some flexible work opportunities. You'll travel to client sites (mainly located in West Coast USA) up to 3 times, annually*

Requirements:
*You have commercial experience in a customer-facing role, in a relevant field like sales engineering, sales support, professional services, field engineering, customer success or customer support
*You have an understanding of software development practices and can engage in technical questions with developers and engineers (e.g. you may be an ex-developer transitioning to a more commercial role)
*You are a confident, self-assured communicator who can form robust working relationships at any level of business
*C/ C++ experience (not necessarily hands-on coding) and CRM software experience is beneficial

As a Technical Consultant / Customer Success Manager you'll earn a highly competitive salary (to £60k) plus bonus and a comprehensive benefits package.

If you are interested in this Technical Consultant / Customer Success Manager (Implementation C C++) opportunity, apply now or get in touch today for more information.

REF: BB/16166/C/JR/270421_1619533417

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer

W1siziisijiwmtuvmdgvmtivmtavndmvmzmvmje1lzguanbnil0swyjwiiwidgh1bwiilci4mhg4mfx1mdazzsjdxq


"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​

W1siziisijiwmtuvmdgvmtivmtavndyvmzqvmjqylzkuanbnil0swyjwiiwidgh1bwiilci4mhg4mfx1mdazzsjdxq


"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​

W1siziisijiwmtuvmdgvmtivmtavndevmzgvnjgylzcuanbnil0swyjwiiwidgh1bwiilci4mhg4mfx1mdazzsjdxq