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Technical Implementation Manager - Customer Success

Job Title: Technical Implementation Manager - Customer Success
Contract Type: Permanent
Location: Cambridge, Cambridgeshire
Industry:
Salary: £50000 - £60000 per annum + benefits
REF: BB/16166/A/JR/040521_1620113550
Contact Name: CS Regional BA PM Team
Contact Email: csrt.bapm@client-server.com
Job Published: about 1 month ago

Job Description

Technical Implementation Manager (C C++ Customer Success) Pioneering deep-tech start-up that has achieved unprecedented success since their inception is seeking an ambitious Technical Implementation Manager to join their accomplished team and take ownership of ensuring their strategic customers are successful in using their products.

The company has created breakthrough technology that is changing the way people develop software. Their platform is highly valuable, complex and deployed in some of the world's most complex software environments.

The company is trusted by some of the world's most high profile software companies, and their trajectory of growth is set to continue.

This is a high-visibility, high-impact role where you'll be responsible for establishing and maintaining robust technical relationships across major enterprise accounts, driving customer satisfaction and long-term retention through successful product use.

You'll directly support customers through the technical deployment phase all the way to quarterly reviews and annual renewals, taking ownership of the framing, scoping, planning, execution and ultimate success of the technical deployment/ value/ realisation and training projects to optimise customer experience.

The ideal candidate will be a confident self-starter with an excellent customer-facing character, excited by the prospect of supporting clients to ground-breaking technology. As a Technical Implementation Manager you'll be working with a variety of technical teams business-wide, so some technical acumen and knowledge (potentially ex-developer) is essential.

*Please note: this company is able to offer a remote interview and onboarding process during the current social distancing measures. You'll join colleagues in Cambridge-based offices with some flexible work opportunities. You'll travel to client sites (mainly located in West Coast USA) up to 3 times, annually*

Requirements:
*You have commercial experience in a customer-facing role, in a relevant field like sales engineering, sales support, professional services, field engineering, customer success or customer support
*You have an understanding of software development practices and can engage in technical questions with developers and engineers (e.g. you may be an ex-developer transitioning to a more commercial role)
*You are a confident, self-assured communicator who can form robust working relationships at any level of business
*C/ C++ experience (not necessarily hands-on coding) and CRM software experience is beneficial

As a Technical Implementation Manager you'll earn a highly competitive salary (to £60k) plus bonus and a comprehensive benefits package.

If you are interested in this Technical Implementation Manager (C C++ Customer Success) opportunity, apply now or get in touch today for more information.