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Technical Support Analyst - Graduate / Junior

Posted 15 days ago

Cambridge, Cambridgeshire, £25000 - £35000 per annum + benefits

Job Type: Permanent

Managed by: Client Server Regional Team

Technical Support Analyst (Graduate / Junior) *Remote Interview WfH*. Are you a tenacious and driven STEM subject graduate? You could be joining one of the world's most advanced Cyber Security technology companies, continually learning and progressing your career in a supportive, diverse, tech driven environment.

As a Technical Support Analyst you'll join the team responsible for supporting clients via the Customer Portal. Typically you'll be responding to requests for product support, explaining features of the software to help customers optimise their use of the platform, ensure customer deployments are running efficiently and liaise between the customer and internal development teams when issues arise.

You'll be supported to reach your full potential as a Technical Support Analyst and will gain an indepth knowledge of the suite of AI based Cyber Security products that are leading the way with cutting edge technology that is constantly evolving.

Driven by technology the company can offer a remote interview / onboarding process and work from home during the current social distancing measures with a gradual return to their custom built offices, likely to be in the new year. You'll be based in Cambridge (about a 20 minute walk from the local station and with regular shuttle bus; there's also parking available); there's a range of perks including free top quality catered lunch every Friday, social activities ranging from sports to board game nights; breakout areas and solo pods.

Requirements:
*You're degree educated, having achieved a 2.1 or above in a STEM discipline
*You have a genuine enthusiasm and drive to work in technical support and a keen interest in Cyber Security
*You are familiar with Data and Data Analytics tools and have a good basic knowledge of networking protocols
*You're collaborative and outgoing with customer service skills and are keen to learn and progress your career in a technical environment

As a Technical Support Analyst you will earn a competitive salary (to £35k) plus benefits.

Apply now or call to find out more about this Technical Support Analyst (Graduate / Junior) opportunity.

REF: BB/15637/A/KS/161020_1602845097

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer

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"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​

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"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​

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