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Technical Support Analyst SQL - Remote

Job Title: Technical Support Analyst SQL - Remote
Contract Type: Permanent
Location: Milan, Italy
Industry:
Salary: €30000 - €40000 per annum + benefits
REF: BB/18007/A/AT/210122_1642768930
Contact Name: Europe Non-Dev Team
Contact Email: europenondev@client-server.com
Job Published: 4 months ago

Job Description

Technical Support Analyst (SQL 2nd Line Support API) *Remote*. Successful FinTech is seeking a talented Technical Support Analyst to join their growing support team based in Italy.

As a Technical Support Analyst you'll apply your technical and analytical skillset to resolve external customer and internal system issues. On a day to day basis you will be working with a team of 2 others to provide 2nd line support; diagnosing customer and internal issues, following documented steps to resolve issues, escalating to the engineering teams where necessary and creating documentation to assist with future issues.

The company offices are based in Milan however, you can work remotely from anywhere within Italy.

Requirements:
*Previous experience within a Technical Support role with strong SQL skills
*Experience with relational databases and issue tracking tools such as Jira
*Strong problem solving and analytical skills
*Excellent communication and collaboration skills
*Fluent in English (Italian desirable)
*Desirable: API experience

As a Technical Support Analyst you can expect to earn a competitive salary (up to €40k) plus benefits.

Apply today or call to have a confidential discussion about this Technical Support Analyst (SQL) role.