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Technical Support Analyst SQL - SaaS

Job Title: Technical Support Analyst SQL - SaaS
Contract Type: Permanent
Location: Leeds, West Yorkshire
Industry:
Salary: £30000 - £36000 per annum + benefits
REF: BB/18371/B/AT/040422_1649086427
Contact Name: Client Server Regional Team
Contact Email: csrt@client-server.com
Job Published: about 2 months ago

Job Description

Technical Support Analyst (SQL Server SaaS). Are you a talented support analyst looking for your next challenge? Would you thrive within a tech for good company whose data centric SaaS platform is used by thousands of schools across the UK?

The company is scaling out and expect to see a sharp increase in support queries therefore, a talented Technical Support Analyst is required to assist with the workload. You'll be handling 2nd line customer support queries which have been escalated from the 1st Line Support Team and will work closely with the Support Team Lead to identify and report incidents and manage known problems.

You will only be required to go into the Leeds based office 1 day a week for this position. If you prefer working in the office, you can be based in Leeds 5 days a week.

Requirements:
*Previous experience within 2nd Line Support Analyst roles
*Good SQL Server skills
*Experience supporting a SaaS application previously
*Strong problem solving and analytical skills
*Excellent communication and collaboration skills

As a Technical Support Analyst you can expect to earn a competitive salary (up to £36k) plus benefits.

Appy today or call to have a confidential discussion about this Technical Support Analyst (SQL) role.