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Technical Support Engineer

Job Title: Technical Support Engineer
Contract Type: Permanent
Location: Cambridge, Cambridgeshire
Industry:
Salary: £25000 - £30000 per annum + equity + benefits
REF: Bb/14626/291119_1575029978
Contact Name: Client Server Regional Team
Contact Email: csrt@client-server.com
Job Published: almost 1 year ago

Job Description

Technical Support Engineer (2nd Line SLA SQL Linux command CRM). Are you a keen problem-solver with a logical brain, looking to use your skills as a support engineer in a fast-moving technology company?

A key player in renewable energy trading is seeking a Technical Support Engineer to enhance their capabilities as they enter a new phase of growth. The company is dedicated to building a globally scalable technology platform to encourage energy companies to make better, greener decisions.

In this position, you will work within the Service Delivery area, taking ownership of issues received from clients and third parties, ensuring issues are resolved in a timely manner and meet agreed SLAs. You will be responsible for monitoring the portfolio of company assets and services and escalate any issues where necessary.

This would suit someone with a naturally analytical mind set who is willing take the lead on technical issues from diagnosis to resolution. In this Technical Support Engineer position you will also gain exposure to working with data, looking for patterns manipulating spreadsheets and querying databases.

This Technical Support Engineer position is a fantastic opportunity to take ownership of your work in a company that will support your personal and professional development.

Requirements:

*You have experience as a Technical Support Engineer
*You are familiar with Excel and carrying out SQL queries (ideally you've done some basic programming and have used the Linux command line and / or some VBA)
*You're a self-assured communicator, able to confidently relay technical information to technical and non-technical audiences
*You're positive; eager to learn and understand new technologies

As a Technical Support Engineer you will earn a highly competitive salary (to £30k) plus equity, and a host of benefits, including a cash health plan, season ticket loan, option to buy and sell holiday and more. The company is based in funky, modern offices close to Cambridge Science Park.

If you are interested this Technical Support Engineer role, apply now or call today to find out more.