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Technical Support Engineer - 2nd Line Linux Windows

Job Title: Technical Support Engineer - 2nd Line Linux Windows
Contract Type: Permanent
Location: London, England
Salary: £25000 - £30000 per annum + benefits
REF: BB/15965/C/JR/170221_1613555802
Contact Name: Support Team
Contact Email:
Job Published: 10 months ago

Job Description

Technical Support Engineer (Linux / Windows Microsoft Office 365) Are you an ambitious technologist looking for an opportunity to accelerate your career in an excitingly progressive cyber security company?

The company is a leading provider of endpoint cyber security software solutions. Their encryption devices are used across a broad range of industries and sectors, from government to public sector, critical national infrastructure organisations and SMEs.

As a Technical Support Engineer you'll act as a key point of contact for clients, providing critical 2nd line technical and operational support to clients and colleagues and will be responsible for associated support tasks including logging tickets, performing debugging and testing, effectively technical issues as they arise.

You'll also undertake small - medium sized IT projects under the guidance of the Customer Operational Architect, using a modern tech stack. You'll be supported to grow, learn and develop your technical craft.

*Please note: this company is able to offer a remote interview and onboarding process during the current social distancing measures. You'll be based offices in the heart of London in due course where you can enjoy a relaxed software house atmosphere with a casual dress code, plus continued flexible work opportunities*

*You're educated to degree level, Computer Science preferred
*You have commercial experience in a similar technical support / application support role
*You have good working knowledge of both Linux and Windows OS
*You have strong knowledge of Microsoft Office 365
*You're naturally analytical and a keen problem solver
*You can navigate competing demands of concurrent technical issues and can prioritise tasks effectively
*You're passionate about technology and are keen to accelerate your career, learn and improve
*Desirable: Cloud experience (AWS, Azure); Terraform

As a Technical Support Engineer you'll earn a highly competitive salary (to £30k) plus a comprehensive benefits package.

If you are interested in this Technical Support Engineer (Linux / Windows Microsoft Office 365) opportunity, apply now or get in touch today to find out more.