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Technical Support Engineer Cloud SaaS

Job Title: Technical Support Engineer Cloud SaaS
Contract Type: Permanent
Location: London, England
Salary: £30000 - £40000 per annum + benefits
REF: BB/14865/C/JR/140220_1581680785
Contact Name: Support Team
Contact Email:
Job Published: about 1 year ago

Job Description

Technical Support Engineer (Cloud Applications Networking). Are you a positive, tech-driven Technical Support Engineer looking for an opportunity to support the operation of a market-leading software house? You could be joining a supportive, highly collaborative environment, working with talented cross-disciplinary teams, solving complex and interesting technical problems and expanding your skill base on the job.

You will act as a critical link between the customer and internal technology teams, so you will need to be able to relay complex technical information to both technical and non-technical audiences.

In this Technical Support Engineer role, you'll have the opportunity to work collaboratively with the Customer Success, Product Management and Development teams, managing a queue of customer support issues to maintain a high level of customer satisfaction.

The ideal candidate will be a confident team player, willing to get stuck into resolving diverse challenges and use their initiative to work independently through quieter periods.


*You have experience in support of Cloud Applications (preferably at a SaaS company)
*You have an understanding of basic networking
*You are keen to develop your tech skills and learn new technologies
*Desirable: you have a college / university diploma / degree

As a Technical Support Engineer you will earn a highly competitive salary (to £40k) plus benefits and the chance to take ownership of work in a rapidly expanding company with huge potential. You'll join a young, upbeat team at new offices in the heart of London.

If you are ready to kick-start your career as a Technical Support Engineer, apply now or call today to find out more.