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Technical Support Engineer - IP

Job Title: Technical Support Engineer - IP
Contract Type: Permanent
Location: London, England
Salary: £50000 - £60000 per annum + bonus + benefits
REF: BB/14285/B/KS/021219_1575306338
Contact Name: Support Team
Contact Email:
Job Published: 11 months ago

Job Description

Technical Support Engineer (WebRTC IP VoIP SIP). Looking for an opportunity to utilise and improve your technical support skills? You could be joining a technology driven, cloud based communications company, progressing your career and enjoying a range of perks from paid for training and career development through to games rooms, free breakfast / lunch and flexible working opportunities.

As a Technical Support Engineer you'll provide first class technical support to strategic clients who reply on their real-time communication APIs and SDKs as well as managing customer bespoke projects, initiatives and tasks, partnering with Sales and collaborating with software engineers.


*Experience of investigating, troubleshooting, diagnosing and resolving technical issues related to IP based network technologies
*Good knowledge of IP-based real-time multimedia communication technologies and protocols including WebRTC, WebSockets, SIP, RTP
*Logical mindset, with natural curiosity and a love of problem solving
*Ability to capture and pro-actively share knowledge with clients who prefer to address their own issues without having to contact support
*Experience supporting or integrating APIs or SDKs
*Familiar with developers' tools and languages (e.g. Java, Node, JavaScript, Python, Ruby, PHP)
*Familiar with building applications on iOS / Android
*Excellent written and verbal communication skills collaborative and keen to share knowledge / mentor

As a Technical Support Engineer you will earn a competitive salary (to £60k) plus bonus and benefits.

Apply now or call to find out more about this Technical Support Engineer (WebRTC IP VoIP SIP) opportunity.