London, England, £35000 - £45000 per annum + benefits
Job Type: Permanent
Managed by: Support Team
Technical Support Engineer / Application Support Consultant (Java Linux) *Remote WfH*. Are you a customer focussed Technical Support Engineer? You could be progressing your career at a market leading FinTech that provide real-time web connectivity market data and trading services to investment banks and other financial institutions worldwide.
As a Technical Support Engineer you'll join the Service Desk responsible for providing 2nd / 3rd line technical support for customers' web based trading systems. Responsibilities will include eliciting diagnostic information from the customer, performing analysis and working with developers to review product code and work with parts of the customers' code to replicate issues that they are experiencing. You'll develop strong working relationships with clients and ensure that their requirements and expectations are managed in a professional manner.
Please note there are two positions available, one covering UK customers with hours of 0900 to 1700; the other supporting US based clients with hours of 1500 to 2300.
The company can offer a remote interview and onboarding process as well as the ability to work from home with a gradual return to the office planned for the new year (January 2022); based in central London with continued flexibility to work from two days week going forward.
*You have experience of providing technical support for software systems / applications
*You're able to read and understand Java code, ideally with basic coding skills
*You have a good knowledge of Linux OS including command line
*You have excellent written and verbal communication and interpersonal skills
*You have advanced analysis and problem solving abilities
*You're degree educated 2.1 or above in a STEM subject; Computer Science preferred
As a Technical Support Engineer you can expect to earn a highly competitive salary (to £45k), 23 days holiday (increasing to 27), free breakfast bar and a range of benefits including pension, private medical / dental, gym membership and much more.
Apply now or call to find out more about this Technical Support Engineer (Java Linux) opportunity.