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Technical Support Manager JIRA

Job Title: Technical Support Manager JIRA
Contract Type: Permanent
Location: London, England
Industry:
Salary: £75000 - £90000 per annum + bonus + benefits
REF: BB/15143/D/KS/060520_1588755685
Contact Name: Support Team
Contact Email: support@client-server.com
Job Published: 3 months ago

Job Description

Technical Support Manager / Lead Engineer (JIRA) *Remote Interview*. FinTech solutions provider is seeking a hands-on Technical Support Manager / Lead Engineer as they expand their UK presence and to ownership of the support function for complex web based trading systems.

As a Technical Support Manager you will be responsible for defining, implementing and documenting support processes, procedures and standards, working in close conjunction with the Software Development Manager and other business stakeholders. You'll form close working relationships with clients, be responsible for managing client relationships including communication of planned downtime, upgrades and releases. You will ensure the SLAs you set are adhered to by the development team utilising JIRA Service Desk to manage and prioritise raised tickets as well as managing the support rotas for the development team and ensuring clear lines of communication, triaging helpdesk and support queries to determine severity and response criteria.

You'll be based in modern open plan City based offices. Driven by technology the company is able to offer a remote interview and onboarding process during the current social distancing measures.

Requirements:
*Experience in a similar Application Support Analyst / Manager / Service Delivery role
*Indepth knowledge and experience with JIRA
*Exceptional organisation, documentation and communication skills
*Experience of managing successful client relationships and working with software development teams
*Technologies in the stack include AWS, CloudFormation, Python, SQLAlchemy, MySQL, Elastic stack, Git and serverless frameworks - experience with any of these is beneficial but not necessary

As a Technical Support Manager / Lead Engineer you will earn a competitive salary (to £90k) plus bonus and benefits.

Apply now or call to find out more about this Technical Support Manager / Lead Engineer opportunity.