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Technical Support Manager Linux Oracle - SaaS

Job Title: Technical Support Manager Linux Oracle - SaaS
Contract Type: Permanent
Location: Slough, Berkshire
Salary: £50000 - £66000 per annum + bonus + benefits
REF: BB/18383/A/AT/310322_1648721941
Contact Name: Client Server Regional Team
Contact Email:
Job Published: about 2 months ago

Job Description

Technical Support Manager (Oracle SQL Networking Linux Zendesk). Are you an experienced Technical Support Manager who has strong customer facing skills? Do you want to be part of a friendly and motivated team that supports innovative and entrepreneurial products? You could be a joining a global provider of ERP software solutions that strive to improve business efficiencies.

As a Technical Support Manager, you will be managing a global team who support customer queries about the company's Java based SaaS product that provides automation software for financial processes. Your key priority will be to manage the day-to-day responsibilities of the technical support team to ensure delivery of an exceptional customer experience. A typical day for you might include providing guidance and leadership to your team through meetings and one to ones, leading internal projects to improve team performance, developing and improving the technical support processes, and assisting the team with managing complex customer relationships.

This can be a fully remote role allowing you to work from anywhere within the UK. You will be expected to occasionally go into the offices based in Slough.

*Must have extensive IT support experience (2nd or 3rd line)
*Must have experience managing IT support teams previously
*Experience supporting Linux environments (administrator level knowledge)
*Good understanding of networking
*Advanced knowledge of database engines including Oracle
*Experience using ticketing systems, ideally Zendesk
*Strong problem-solving skills
*Excellent communication and collaboration skills

As a Support Manager you can expect to earn a competitive salary (up to £66k) plus bonus and benefits.

Apply today or call to have a confidential discussion about this Support Manager (Linux Oracle) role.