Technical Support Manager Linux Oracle - SaaS
|Job Title:||Technical Support Manager Linux Oracle - SaaS|
|Salary:||£50000 - £66000 per annum + bonus + benefits|
|Contact Name:||Client Server Regional Team|
|Job Published:||about 2 months ago|
As a Technical Support Manager, you will be managing a global team who support customer queries about the company's Java based SaaS product that provides automation software for financial processes. Your key priority will be to manage the day-to-day responsibilities of the technical support team to ensure delivery of an exceptional customer experience. A typical day for you might include providing guidance and leadership to your team through meetings and one to ones, leading internal projects to improve team performance, developing and improving the technical support processes, and assisting the team with managing complex customer relationships.
This can be a fully remote role allowing you to work from anywhere within the UK. You will be expected to occasionally go into the offices based in Slough.
*Must have extensive IT support experience (2nd or 3rd line)
*Must have experience managing IT support teams previously
*Experience supporting Linux environments (administrator level knowledge)
*Good understanding of networking
*Advanced knowledge of database engines including Oracle
*Experience using ticketing systems, ideally Zendesk
*Strong problem-solving skills
*Excellent communication and collaboration skills
As a Support Manager you can expect to earn a competitive salary (up to £66k) plus bonus and benefits.
Apply today or call to have a confidential discussion about this Support Manager (Linux Oracle) role.
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