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Windows Application Support Engineer

Job Title: Windows Application Support Engineer
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: £35000 - £45000 per annum + benefits
REF: BB/18337/A/AT/220322_1647965929
Contact Name: Client Server Regional Team
Contact Email: csrt@client-server.com
Job Published: 2 months ago

Job Description

Windows Application Support Engineer (1st Line Troubleshooting IT). Are you a bright and highly driven individual who enjoys problem solving? Would you like an opportunity to accelerate your career within an innovative company that produces cutting-edge technology to assist companies in organising and making sense of their data at a grand scale?

As a Windows Application Support Engineer, you will be joining a talented team to help deliver 1st line support for customers with physical appliances, virtual servers, and Cloud installations. A typical day for you might involve managing the ticketing system, diagnosing and resolving customer issues, providing a high level of customer service by explaining and training customers on IT products to reduce future problems, and performing preventative maintenance by monitoring, reporting, and resolving issues before they are logged. The company's web-based platform is built upon Linux utilising Open Source technologies and built using Python, Java and Kotlin.

The company is currently fully remote however, in time you will be required to go into the Reading based office 2 days a week. The office is located within walking distance of the train station.

Requirements:
*Strong communication skills are essential for this role as you will be customer facing
*Previous experience in an IT Support based role supporting an application
*Worked with ticketing systems to diagnose and resolve issues efficiently
*Good Windows system knowledge
*Strong problem-solving skills and methodical approach to investigating problems

As a Windows Application Support Engineer you can expect to earn a competitive salary (up to £45k) plus benefits.

Apply today or call to have a confidential discussion about this Windows Application Support Engineer role.