Application Support Analyst Wroclaw / Hybrid WFH
Scientific software house is seeking a skilled Application Support Analyst to provide technical support to clients on a complex software product that aids in the discovery of solutions for the Life Sciences and pharmaceuticals industry.
As an Application Support Analyst you be responsible for investigating customer issues via a ticketing system within agreed SLAs via remote access (e.g. VPN, WebEx etc.) to customer systems, gathering sufficient information to pass on to other engineers. You'll perform data fixes or configuration changes to resolve issues or work around problems and keep detailed records of change requests.
You will build up an in-depth knowledge of the core product becoming a subject matter expert and progressing your career; fantastic opportunity to be mentored by an exceptional team of individuals in a scientific, technology driven environment.
Work from Home Policy:
Based in Central Wroclaw, you will be working in a friendly, R&D team atmosphere with passionate, accomplished colleagues and flexibility to work from home two to three days a week. There are two positions with one requiring you to work 1400-2200 CST to support operations in the US.
Please note: this position is open to Ukrainian citizens currently in Poland, with refugee visa status.
Salary & benefits:
As an Application Support Analyst you can expect to earn a competitive salary:
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